About our products

• How to store my Brazil nuts?

To maintain their quality, keep them away from light and in a cool, dry place, always respecting the consumption and expiration dates indicated on the packaging.

Always keep the packaging closed or use airtight containers.

Purchase

• After placing an order, can I change the shipping method?

Unfortunately, this is not possible. Once the order has been placed, we cannot change the shipping method that has been chosen.

• After placing an order, can I change the delivery address?

If you have written the wrong delivery address, please get in touch the same day by email at atendimento@naturallybrasil.com

• Is it possible to cancel an order?

Yes, but only for an important reason and if the product has not yet been shipped.

• Are returns or exchanges possible?

Yes, but you must follow our guidelines, please get in touch by email at atendimento@naturallybrasil.com or by phone.

Deliveries and Shipping

• What shipping methods do you offer?

Products purchased on this website are shipped via Brazilian Post Office, by air or sea.

On the purchase page, our customers can choose the delivery methods and check the delivery times, according to the availability of the Brazilian Post Office for their region. If you have any questions, please get in touch with us by email at atendimento@naturallybrasil.com or by phone.

Sales department

• I want to sell NaturAlly products, how do I do this?

If you want to sell our products, please get in touch with the sales department directly at comercial@naturallybrasil.com or by phone +55 97 98459-2319